Frequently asked questions

• About order
  • Q. Can I cancel or change the design after ordering?

    As each INISHIRT is tailor-made for each customer, cancellations and design changes after order are not accepted.

• About measurement
  • Q. How can I get my body measurements?

    Please log in / register an INISHIRT account, and you can experience customizing your own INISHIRT with our latest tailor-made technology.

• About payment method
  • Q. How do I pay?

    We provide a simple and secure PayPal checkout function, you can pay by credit or debit card.

• About delivery
  • Q. How long does it take to receive my INISHIRT after placing an order?

    We usually ship within 2-3 weeks after confirming payment.
    *Please note that during holidays and large holidays, delivery time may be longer than usual.

  • Q. How much is the shipping cost?

    There is no shipping charge for all orders in Hong Kong.

  • Q. Do you ship overseas?

    We provide overseas delivery service. Please contact INISHIRT customer service for the cost. We will reply to inquiry within 3 working days.

  • Q. Can I change my delivery address?

    You can contact INISHIRT customer service before the shipment confirmation email is sent. We will reply to your inquiry within 3 working days.

• About returns / refunds
  • Q. The received goods are not fit.

    We offer a one-time free modification guarantee for first-time customers, please see our return policy for details.

  • Q. Can I exchange / refund?

    Unless the product itself is defective, we will not accept returns or refunds for products that have been sewn. If you find that the received product specifications do not match the ordered product, or are defective or wrong, please provide clear product photos with detailed descriptions and order details, and contact INISHIRT customer service within 7 days of receiving the product.